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CONTACT US

Do you have questions regarding products, rebates, or checkout? Contact us through chat, email or phone.
Live Chat: Open the green "Chat" window at the bottom of your browser to be connected with a representative.
  • Ideal for quick questions and order support.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.
  • Ideal for checking order status & product questions.
  • We'll reply by the end of the next working day, often much sooner.
  • Ideal for checking order status & product questions.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.

General PSE&G Inquiries:

  • Please visit us at pseg.com/myaccount to view or pay your bill, schedule service appointment, report power outages, get insights into your energy usage, and more. 
  • For all other PSE&G customer service issues, please call us at +1 (800)-436-7734 
PSE&G Website: www.pseg.com

FREQUENTLY ASKED QUESTIONS

Overview

What is the PSE&G Marketplace?

  • The PSE&G Marketplace is an online store that facilitates the purchase of energy-saving products while offering instant rebates at the point of sale for smart thermostats.

How do I find products on the PSE&G Marketplace?

  • The PSE&G Marketplace currently offers a selection of smart thermostat products and accessories, some of which are eligible for PSE&G’s residential instant rebate program. You can view each of the available products by selecting a product category from the navigation menu and by clicking on each product for more details

How long will rebates be available on the PSE&G Marketplace?

  • The quantity of rebates are limited. The PSE&G Marketplace will offer smart thermostat rebates until program funding is exhausted.

Rebates

Which products are eligible for rebates?

  • The rebate is available on eligible smart thermostat devices purchased directly through the PSE&G Smart Thermostat Program Marketplace. 

Who is eligible for a rebate?

  • To be eligible for a smart thermostat rebate you must be a current PSE&G residential electric and/or natural gas delivery service customer. 
  • Eligible customers may order up to two (2) smart thermostat devices at PSE&G’s rebated prices. If you have already received two (2) rebates under the Smart Thermostat Program, you are not eligible for additional rebates; however, you may purchase additional thermostats at full price without the rebate. 
  • For additional details, refer to Eligibility Requirements and Terms & Conditions.
Warranty Provisions
  • All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information.
Installation
C-Wires
  • Some thermostats require a C-Wire to power the device. For your convenience, the selection available through this store offers only those products that do not require a C-Wire and/or include a C-Wire adapter kit.

  • Please review the installation compatibility information shown above.

Payment Information

What payment forms are accepted on the Marketplace?

  • We accept Visa, MasterCard, American Express, Discover, and Diners Club.

Why wasn’t I able to complete my online credit card transaction?

Order Infomation

How can I view and print my online order confirmation?

  • View your order information using the order confirmation email we send to you.

How do I track my order?

  • The tracking information will be included in the shipping confirmation email we send to you.
  • Note: during peak seasonal and promotional periods, shipping estimates may be slightly delayed 3-5 business days. Please be on the lookout for your tracking email.

Can I cancel an order?

  • To deliver your order as quickly as possible, we begin processing your shipment immediately after you hit "Complete purchase.” This means that unfortunately, we are unable to cancel orders for in-stock items.

What if I received a damaged product?

  • Please contact us about damaged products!

Why is my item on backorder?

  • On rare occasions, popular products can be temporarily sold-out, but we usually re-stock quickly. If you would like to adjust your order in the event of a delay, please call us toll free at +1 (833)-768-7553  or email: service@marketplace.pseg.com.
Privacy
Your privacy is very important to us. Please view the details of the PSE&G Marketplace Privacy Policy here. For your convenience, here are links to the Privacy Policy of each thermostat manufacturer with thermostats in this store:
Other Questions

Who runs the PSE&G Marketplace?

  • PSE&G is pleased to offer these services through our partner, Uplight. As an authorized program implementer, Uplight is responsible for all services provided through the PSE&G Marketplace.

SHIPPING

How are shipping fees calculated?

  • At this time, we offer free shipping on all orders over $49. For orders under $49, we offer a $5 flat rate shipping rate, plus tax.

When will my order be shipped?

  • Orders are typically shipped within 2-6 business days after the order is placed.

Are there any shipping restrictions?

  • Customers who validate their eligibility using their PSE&G account number can ship to any location within New Jersey. For all Google Nest orders, shipping is not available to PO boxes or military bases.

Do you offer expedited shipping?

  • At this time, we do not offer expedited shipping. You will receive a tracking number as soon as we release your order for shipping so you can track its progress.

Can items from the same order be shipped to different addresses?

  • If you need deliveries to different addresses, please place a separate order for each shipping address.

RETURNS

What is your return policy?

  • If you are not satisfied with your order, you can return it for any reason with all parts and product packaging intact within 30 days for a full refund. To initiate a return, please chat in, call us toll free at +1 (833)-768-7553  or email: service@marketplace.pseg.com.

Are there any items that I can’t return?

  • All items available for purchase on our site are eligible to be returned.

Will you provide a shipping label for my return?

  • If your return is due to a damaged/defective product or because of an error on our part, contact us and we’ll provide a pre-paid return label. For all other return reasons, the customer is responsible for the cost of the return shipping.

When will I receive my credit?

  • Once we receive your returned product and verify that all parts and product packaging are intact, we will issue a refund to your credit card within one business day. Please note that depending on your credit card company, a refund credit can take up to 7 days to appear on your credit card statement.

What if I receive the wrong product?

  • If your return is because of an error on our part, contact us and we’ll provide a pre-paid return label. Please call us toll free at +1 (833)-768-7553 or email: service@marketplace.pseg.com and we’ll send you return instructions and the pre-paid shipping label.