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Confirm that your thermostat is compatible with your home
You’ve already ordered, but there’s still time to confirm compatibility. Utilize our Thermostat Compatibility Guides and manufacturer compatibility tools below to ensure that the thermostat you purchased will work with the heating and cooling systems in your home.
Reminder – installation services are not available through PSE&G, this includes PSE&G’s WorryFree® Protection Plans.
Utilize the below installation manufacturer tools to help with a smooth installation process.
Below is a reminder of our return policy, should you notice lack of compatibility, please reach out as soon as possible.
Eligible Time Period: 30 Days from Delivery Date
Items not eligible for return: smart thermostats and connected home products that have been opened. To be eligible for refund, products must be returned in new unopened condition.
When returning products, all customers are responsible for ensuring products are packaged securely so they are in resaleable condition. For returns of costlier items, such as smart thermostats and EV chargers, it is suggested that customers insure their return shipment, so that if the product is damaged in transit, the customer can file a claim with the shipping company. Returned products that are damaged are not eligible for refund.
Once the item has been safely returned and processed, customers will receive a refund in an amount equal to the purchase price. The refund will be applied to the credit card used to make the original purchase. Additional details are provided in the Returns Process.
Customer Support:
Live Chat
Open the blue "Live Chat" window at the bottom of your browser to be connected with a representative. Ideal for quick questions and order support. Available Monday - Friday, 9 a.m. - 9 p.m. Eastern, excluding holidays.